Frequently asked questions

Question 1

What is Citadel?

Accepted Answer

Citadel is a dedicated Hedera HBAR hardware wallet / cold wallet built as a compact pocket sized device with a small screen and physical buttons. Citadel focuses on offline storage for HBAR, offers USB connectivity, and supports Hedera account management and transactions.

Question 2

Is Citadel safe & legit?

Accepted Answer

Citadel is non custodial and closed source. No public reports of hacks, exploits, or scandals have been reported. Security measures include offline key generation, PIN code protection, and a recovery phrase for account restoration.

Question 3

Who created Citadel?

Accepted Answer

Citadel was created by Citadel Wallet.

Question 4

Where is Citadel's company based?

Accepted Answer

Citadel Wallet, the company behind Citadel, has not publicly disclosed a headquarters location.

Question 5

How does Citadel work?

Accepted Answer

Citadel connects over USB to a desktop application. Citadel generates and stores private keys offline, shows transaction details on the built in screen, and requires confirmation with physical buttons before signing. The software app broadcasts signed Hedera transactions while keys remain within the device. During initial setup, Citadel provides a recovery phrase for backup and restore purposes.

Question 6

When was Citadel launched?

Accepted Answer

Citadel was released for pre-orders around March 29, 2023.

Citadel

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