Frequently asked questions

Question 1

What is SecuX W20?

Accepted Answer

SecuX W20 is a compact hardware wallet / cold wallet featuring a 2.8-inch full-color touchscreen and a credit card-sized design. SecuX W20 supports both USB and Bluetooth connectivity, making it possible to use across desktop and mobile devices. SecuX W20 is compatible with over many different coins, tokens, and NFTs. Key features include on-device transaction verification, dynamic PIN protection, and passphrase support for hidden wallets.

Question 2

Is SecuX W20 safe & legit?

Accepted Answer

SecuX W20 is non-custodial and closed source. SecuX W20 secures private keys within a certified CC EAL5+ secure element and has no known records of hacks or security incidents. Safety measures include encrypted Bluetooth communication, randomized PIN entry, auto device lock after failed attempts, and recovery through a 24-word seed phrase.

Question 3

Who created SecuX W20?

Accepted Answer

SecuX W20 was created by SecuX Technology Inc., a company founded by Peter Chen.

Question 4

Where is SecuX W20’s company based?

Accepted Answer

SecuX Technology Inc., the company behind SecuX W20, is headquartered in Hsinchu, Taiwan.

Question 5

How does SecuX W20 work?

Accepted Answer

SecuX W20 can be accessed through the SecuX Mobile App for iOS / Android or the SecuXess Web App for desktop. SecuX W20 connects via Bluetooth or USB Micro-B to manage crypto assets and sign transactions. During setup, SecuX W20 generates a 24-word recovery phrase and can enable an additional passphrase for hidden wallets. Navigation and confirmation are performed directly on the touchscreen.

Question 6

When was SecuX W20 launched?

Accepted Answer

SecuX W20 was launched September 23, 2020.

SecuX W20

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